Shipping & Delivery Policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. If purchasing online, you will be charged as per the rates submitted by courier service at the time. However, if the pricing does not suit you in the case of a bulk order, or if you do not find your country represented on our website, you can send us an email on info@auropublications.org and we can try and assist you further.

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Auroservice Trust is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer specified at the time of Order. Auroservice Trust is in no way responsible for any damage to the order while in transit to the buyer. Auroservice Trust is proud to use HDFC Payment Gateway for fast, easy and efficient secure payments. All major credit cards are accepted.

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on (0413) 2336398 between 9:30 AM-1:00 PM and between 4:00 PM to 8:30 PM on all days of the week except Wednesdays.

How the delivery charge is calculated for multiple units and some products

The shipping charges are standardised and are based on the schedule of charges quoted by courier handling company, which is based on, the weight of the product and distance covered. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee.