Cancellation & Refund Policy

Auroservice Trust believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the shipping process has already begun.
  • Refund/replacement can be made within 7 working days if the customer establishes that the quality of product delivered is not good. Photographic evidence needs to be provided within 48 hours of receiving the product.Return duration is 5 days
  • Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. Appropriate action would be taken by Auroservice Trust.